Refund Policy
Our commitment to customer satisfaction and fair refund practices
Our Refund Commitment
At VoxelWiz.ai, we strive to deliver high-quality AI image and video generation services. If our services don’t meet your expectations, we aim to make the refund process simple, transparent, and fair.
Eligibility for Refunds
You may qualify for a refund under the following conditions:
- Service Issues: If our platform is unavailable for more than 24 hours due to technical errors on our end.
- Billing Errors: If you are incorrectly billed or charged multiple times for the same service.
- Account Cancellation: If you cancel your subscription within 7 days of the initial billing date.
- Unsatisfactory Service: If the service doesn’t meet your expectations (subject to review).
- Unauthorized Charges: If you identify charges not authorized by you.
Refund Timeframes
7-Day Money-Back Guarantee
Full refund available for new subscriptions cancelled within 7 days of billing.
Pro-Rated Refunds
Partial refunds for annual subscriptions cancelled after 7 days but before renewal.
Service Issues
Immediate refunds issued for extended outages or verified technical failures.
Non-Refundable Items
Refunds are generally not provided for:
- Monthly subscriptions cancelled after the 7-day grace period
- Usage-based charges (e.g., AI tokens consumed for image/video generation)
- Add-on features or premium tools already accessed
- Accounts suspended for violations of Terms of Service
- Refund requests submitted more than 30 days after the original charge
How to Request a Refund
Contact Support
Email us at [ ] with your refund request
Provide Details
Include your account email, reason for refund, and supporting documentation (e.g., screenshots).
Review Process
Our team reviews requests within 2–3 business days.
Refund Processing
If approved, refunds are issued within 5–10 business days.
Refund Processing
Once your refund is approved:
- Timeline: 5–10 business days after approval
- Method: Refunds returned to your original payment method
- Notification: Email confirmation sent once refund is processed
- Bank Processing: Additional time may be required by your bank or payment provider
Special Circumstances
Annual Subscriptions
Pro-rated refunds apply if cancelled mid-term (calculated on unused months).
Enterprise Customers
Custom refund terms may apply; contact your account manager.
Promotional Offers
Refunds for promotional or discounted plans follow the same terms as standard subscriptions.
Dispute Resolution
If you disagree with a refund decision:
- Contact our support team for clarification
- Provide additional documents if available
- Request escalation to a senior support specialist
- As a final option, you may contact your payment provider
Contact Information
For refund requests or inquiries:
📌 Subject Line: "Refund Request - [Your Account Email]"
Last Updated: February 16, 2026